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IMPACT Management provides the SharePoint support you need.


 

If you need a reliable resource to assist you with your existing SharePoint applications and architecture, IMPACT Management is here for you.  We offer two support options: 

9 to 5 Standard Business Support

Our most cost effective support option provides standard client support during normal business hours (9am to 5pm eastern standard time).  This service can be pre-purchased in blocks of 20 hours or more and can be used for SharePoint application and platform support.  This option typically works well for organizations that:

  • Require 9am to 5pm ET support only
  • Already have internal IT support or outsourced IT support
  • Have SharePoint application and infrastructure issues that can wait until next day for support
  • Do not have a large support budget

Extended Business Support

Through our Operations Center Support partner,  IMPACT Management can offer a level of service designed to meet your hours of operation and required level of support.  Support offerings range from 5 to 7 days a week and 10 to 24 hours per day.  Initial response times between 2 and 6 hours can be accommodated.  This option typically works well for organizations that:

  • Require support other than during normal business hours
  • Do not have internal IT support or outsourced IT support
  • Have mission critical SharePoint application and infrastructure

Additional support options are available through special arrangements.  Contact us to sign up for support today.

 
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